VOZIQ

MAY 6, 2021

Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. How to Win the Retention Game: A Case Study with Lingopie. Customer acquisition and customer retention are two essential metrics for any organization.

Customer Retention 52

Customer Retention Customer Acquisition Gaming AI 52

VOZIQ

MAY 6, 2021

Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. . How to Win the Retention Game: A Case Study with Lingopie . Customer acquisition and customer retention are two essential metrics for any organization.

Customer Retention 52

Customer Retention Customer Acquisition Gaming AI 52

VOZIQ

JULY 9, 2021

In the last year and a half, customer expectations have changed at a faster rate. Considering the impact and aftereffects of the COVID-19 pandemic, we can expect that customer retention will be more critical and challenging in the days ahead, which will require you to re-evaluate your customer retention strategy.

Customer Retention 52

Customer Retention Customer Acquisition AI CX 52

VOZIQ

JULY 9, 2021

In the last year and a half, customer expectations have changed at a faster rate. Considering the impact and aftereffects of the COVID-19 pandemic, we can expect that customer retention will be more critical and challenging in the days ahead, which will require you to re-evaluate your customer retention strategy.

Customer Retention 52

Customer Retention Customer Acquisition AI CX 52

Aquire

SEPTEMBER 30, 2021

Does your business focus more on customer acquisition or customer retention? The most common answer is acquisition but the focus should be on retention. With the right customer retention strategies, you can ensure steady revenue and avoid losing market share to competitors.

Customer Retention 52

Customer Retention Customer Acquisition Start-ups Customer Satisfaction 52

Shep Hyken

JULY 26, 2021

Each week I read many customer service and customer experience articles from various resources. Negative Employee Experiences Can Translate Into Poor Customer Service, Report Says by Emilie Shumway. (HR How to Build Customer Loyalty with a Thank You Page by Thomas Griffin. Sixty-four percent of U.S.

Customer Service 92

Customer Service Customer Retention Contact Center AI 92

Zendesk

APRIL 1, 2022

Customer success operations responsibilities. CS Ops supports both customer success managers (who proactively ensure buyers are reaching their goals) and customer service teams (whose success depends on solving problems quickly and accurately). Lower customer retention costs. Higher customer retention.

Customer Service 97

Customer Service CRM Customer Retention Customer Acquisition 97

Fonolo

MAY 16, 2019

Customer service is often not seen as the effective marketing tool that it is. It’s no surprise: on the surface, the two departments and their goals seem distinct from one another: Marketing is all about customer acquisition (or, attracting new customers), while customer service is all about customer retention.

Customer Service 124

Customer Service Customer Acquisition Customer Retention Education 124

Inside Customer Service

JUNE 23, 2022

My first customer service interaction didn't end well. An irritated customer approached and I said the wrong thing. It was a terrible feeling to see a customer literally walk out the door. The key to service recovery is restoring trust. Why is service recovery important? He stormed out of the store.

Customer Acquisition 163

Customer Acquisition Customer Retention Social Media Start-ups 163

VOZIQ

AUGUST 13, 2023

Gresham’s innovative strategies will guide you in creating personalized experiences that resonate with your customers’ deepest desires, fostering unbreakable bonds of loyalty. This book delves into the importance of customer satisfaction and loyalty in building a successful business. These were our picks for the quarter.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Fonolo

NOVEMBER 24, 2022

Sales or service? An inbound service contact center has agents answering inbound customer service calls. Appropriate goals might be to improve the customer experience by aiming for faster response time or improved cSat scores. Customers will hang up, increasing your call abandonment rates.

Net Promoter Score 147

Net Promoter Score Contact Center Customer Satisfaction Customer Retention 147

Zendesk

JANUARY 12, 2021

Whether you’re running a small business or a global corporation, providing good customer service can mean the difference between success and failure. And customer expectations are only continuing to rise. The best of those customer service tips stem not from guesswork but from carefully-crafted studies that define good support.

Customer Service 98

Customer Service AI Artificial Intelligence Customer Satisfaction 98

SurveySensum

JULY 10, 2023

This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart. Before that, What is Customer Service in Retail?

Retail 52

Retail Customer Service E-commerce Social Media 52

Totango

MAY 27, 2022

SaaS businesses adopt product-led marketing to lower customer acquisition costs while improving customer retention and accelerating revenue growth. Product-led growth is a marketing, sales, and customer retention strategy that relies on the customer’s experience with the product to drive purchases.

Customer Acquisition 121

Customer Acquisition Customer Retention Sales Technology 121

Shep Hyken

OCTOBER 24, 2022

Each week, I read many customer service and customer experience articles from various resources. My Comment: This article is actually an interview with PwC Customer Transformation Leader George Korizis. My Comment: There is a lot of crossover between customer service and CX training. Then read this article.

Customer Service 47

Customer Service Retail B2C Manufacturing 47

Intercom

AUGUST 23, 2022

Customer retention has never been more critical to business success than it is today. That’s why companies should look to support – and retain – the customers they have. Shifting focus to customer retention can actually be twice as powerful as customer acquisition.

Customer Retention 105

Customer Retention Customer Acquisition Touchpoint Education 105

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 60

Customer Retention Customer Loyalty Social Media Education 60

SurveySensum

JULY 10, 2023

This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart. Before that, What is Customer Service in Retail?

Retail 40

Retail Customer Service E-commerce Social Media 40

Zendesk

FEBRUARY 29, 2024

However, a pattern of consistent customer cancellations or downgrades indicates that there may be issues with your product or your customer experience. Understanding this metric can help you in key areas like: Customer retention : Revenue churn can help identify what your customers appreciate—and what they don’t.

Customer Retention 52

Customer Retention Customer Acquisition Artificial Intelligence CX 52

ClearAction

APRIL 13, 2023

Selling to the right type of customers makes everything better. Check-in with your Chief Operating Officer and VP-Customer Service: What are their biggest costs caused by customers? What types of customers are causing those costs? Is your ICP truly ideal? refunds, escalations, complaints, inquiries, etc.)

Customer Acquisition 62

Customer Acquisition Customer Retention CX Customer Loyalty 62

CSAT.AI

SEPTEMBER 29, 2022

It does, however, have to do with your customer’s pain points and whether or not your product is alleviating them (or adding to them). In our previous blog, “Customer Success Managers and Customer Service: Differences and Integration,” we talked about how customer success involves developing relationships with customers.

Sentiment Analysis 106

Sentiment Analysis B2B B2C Customer Acquisition 106

CSAT.AI

JANUARY 4, 2023

You survived the holidays and you’ve got new customers! In our November blog on customer segmentation , we talked about the value in grouping your customers by separate criteria to streamline customer service and to identify who your real customers are. Customer Acquisition Cost (CAC).

Net Promoter Score 78

Net Promoter Score Sentiment Analysis Customer Acquisition Entertainment 78

VOZIQ

JUNE 6, 2022

Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges, and stay on top of the latest trends. Are You Tracking the Customer Service Metrics That Really Count? Customer Acquisition Really Stinks Sometimes.

Customer Acquisition 40

Customer Acquisition Customer Retention AI Customer Experience 40

Ameyo Callversations

APRIL 25, 2022

AI Chatbot: Redefining the Customer Acquisition Process. But how is it changing customer acquisition for good? AI-Powered chatbots touch upon multiple parameters that let a business succeed in its customer acquisition pursuits. Read More: Best AI Chatbot Features to Deliver Expectational Customer Service.

AI 98

AI Customer Acquisition Artificial Intelligence Entertainment 98

Execs In The Know

MARCH 13, 2023

During Customer Response Summit (CRS) Austin, Julie Weingardt, Chief Operations Officer at Turo, was one of our keynote speakers. Weingardt is responsible for marketplace support, all customer service support, the trust and safety division, the verification of guests and hosts, and touts herself as a customer obsession officer.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Return Customer

MAY 24, 2022

Research by Deloitte and Touche reported that businesses that prioritize customers are a whopping 60% more profitable than those that don’t. And that 1 in 4 customers would pay 10% more just for better customer service as per ShepHyken’s 2021 Achieving Customer Amazement Report. Conclusion.

Customer Acquisition 67

Customer Acquisition Omnichannel Customer Retention Sales 67

Lightico

MARCH 18, 2022

When you think of the traditional view of customer service, it seems counterintuitive that creating ways for customers to have less interaction with their insurance agent would improve the customer experience (CX). But in today’s digital environment, customers want control.

Customer Experience 59

Customer Experience Customer Acquisition Social Media Artificial Intelligence 59

Beyond Philosophy

DECEMBER 6, 2018

It surprises me how organizations don’t treat their customers better. I suspect this is because the cost of customer acquisition can be hidden amongst the other figures. Nonetheless, it costs less to keep customers than getting new customers. This statistic is up 14% from the previous year.

Customer Experience 164

Customer Experience Customer Acquisition Customer Retention Customer Service 164

Beyond Philosophy

APRIL 14, 2022

However, here are some of the stats that stood out to me most: 73% of business leaders reported a direct link between customer service and business performance. 64% of business leaders say that customer service has a positive impact on the company’s growth . 60% say customer service improves customer retention .

Customer Satisfaction 78

Customer Satisfaction Contact Center Customer Acquisition CX 78

ClearAction

NOVEMBER 11, 2022

On other holidays (Veteran’s Day, Memorial Day, Mother’s Day, CX Day, Customer Service Week, etc.), Embedding gratitude in your business strategies for customer, employee, and partner experience (CX, EX, PX), and beyond, will benefit your organization on every level, every day. we’re reminded again.

Customer Experience 71

Customer Experience Key Driver Analysis Customer Acquisition CX 71

SurveySensum

AUGUST 26, 2020

Also, Forrester publishes a CX quality benchmark of large global brands called Forrester’s Customer Experience Index stating that the big companies of certain industries can earn hundreds of millions of dollars of annual increment of revenue on a one-point increase in Forrester’s Customer Experience Index (CX Index ). Isn’t it?

CX 98

CX E-commerce Customer Acquisition Customer Retention 98

SurveySensum

SEPTEMBER 11, 2023

How well is your SaaS product performing, especially in terms of SaaS customer retention ? This is why SaaS businesses must focus heavily on retaining customers and ensuring that they keep using their products and services. A low CAC relative to customer lifetime value indicates efficient customer acquisition.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

TeamSupport

MAY 3, 2023

Improves customer retention and acquisition. Customers remain loyal to companies that are consistent and offer quality customer service. Reduces cost of customer support. Reduces cost of customer support. Here is how ticket deflection benefits the company.

Customer Satisfaction 98

Customer Satisfaction Customer Acquisition Education Customer Retention 98

Taylor Reach Group

MARCH 10, 2020

You can also obtain a CCXP (Certified Customer Experience Professional) certification, which recognizes professional credentials and expertise in this area. Companies are looking at customer insight, customer journey mapping, CSAT, customer acquisition, data analytics, culture and brand.

Customer Experience 123

Customer Experience Customer Journey Map Customer Retention NPS 123

Zendesk

OCTOBER 13, 2022

That kind of customer experience is well within reach—and well worth the investment, according to fresh data from the 2022 Zendesk CX Accelerator report. The CX Accelerator report showcases insights from nearly 5,000 customer service professionals all over the world. Let your CX organization drive customer retention and loyalty.

Retail 52

Retail Customer Retention CX Gaming 52

Beyond Philosophy

NOVEMBER 9, 2023

I have long been an advocate of focusing on customer retention over acquisition. However, my pessimistic side is still surprised that few organizations focus on customer retention. It cripples their customer-driven growth. For example, all the new incentives are for new customers.

Customer Satisfaction 78

Customer Satisfaction Customer Retention Customer Acquisition Management Consulting 78

ClearAction

DECEMBER 5, 2023

Right the First Time leads to Freed-up Resources, which reduces Customer Acquisition Costs, Customer Service Value costs, and Customer Retention costs (Customer Health Score), which lead to Margin Expansion. Why should any of these efficiency efforts ignore what customers value?

CX 62

CX Non-Profits Data Mining Start-ups 62